Aluminum Company Customer Testimonials

Dear Jeff,

Thank you for both of your thank yous!!!

Bobby and I both are enjoying our new windows and all the other work you did for us. We recommend you and your employees often.

Thanks again.

Jackie

Dear Mr. Monsein,

June was here this morning to pick up our check for our new roof and gutters. Bob and I want to let you know that we are very pleased with your work, and your people. And, now, Bob won't have to be getting up on the roof to clean out the gutters of acorns, leaves, sticks, hickory nuts etc. to keep them flowing. All I have to do if this happens is to call YOU!!

When you came out to give us a price you told us you had good people - well you do. From the Hispanic men that did the roof - the gutter people - carpenters, and your inside people.

Wanda, Susan of course June. All were more curiously and helpful each time I spoke with them.

It was a pleasure doing business with you - and in the future if we need more work done Aluminum Co will be our only phone call.

Sincerely,

Robert and Loleta
Hillsborough

Dear Jeff,

Mr. Bobby Williams that did the hard labor work on putting the siding on my house did a wonderful job. He was courteous, polite and did a good job. I am well pleased with the hard work he did on my home. He really did a good job. I hope he didn't get sick from the three layer Ceriman chocolate cake that I made for him on the day he finished the job. Did he bring you a slice of the cake? The next time you see him give him a pat on the back.

Sincerely,

Doise
Durham

Dear Mr. Yun,

Thank you for the great work you did on our house. You are clearly a craftsman.

Consider this your birthday present and take your kids out for dinner or a movie.

Sincerely,

Corinne and Stephen
Raleigh

TO WHOM IT MAY CONCERN

Letter of Recommendation for
Aluminum Company of North Carolina

Our home is 25-years old and required substantial outside work on the siding and front stoop. We contracted for vinyl siding and other work on the front stoop with Aluminum Company of North Carolina. Jeff Monsein did the interview and quote for us. He gave us the confidence to go with his company. The interview was superbly pleasant and productive. With this work we had an excellent home improvement experience.

The earlier work of a previous contractor on the front stoop was corrected to give a symmetrical shape and long lasting weatherproof surface using aluminum and vinyl siding techniques. This work demonstrates the talent, attention to detail, and superb skills of Aluminum Company of North Carolina. The front, sides and underneath surface of the stoop were removed and redone. The result is astounding.

The next phase of the work was the vinyl siding. Our house is a two-story house with an unusual number of corners and windows. Three of the windows are Pella bay windows that offer an additional challenge for vinyl siding construction. The construction crew of Andrew and Jeremy White had all of the tools necessary to do a superb and safe job. The bending, cutting, laddering, scaffolding, and perhaps most importantly the optical beam leveling equipment showed their investment in their profession. The result demonstrated their skills, attention to detail and a genuine pride in a job well done.

We are writing this to convey our thanks to Andrew and Jeremy White for their superb work in a very cold season of the year. People walk of drive by slowly marveling at the beauty of our new home that Andrew and Jeremy created.

We enjoyed our experience with Aluminum Company of North Carolina and wish to recommend and commend this company for their work.

Thank you,

Robert and Tim Elaine
Raleigh

Dear Jeff:

I would like to express our compliments to all of the people who have represented your company during the course of this undertaking. We are especially appreciative of the work by Chris and his crew, and also the roofers, the gutter installers, and the garage door installer. They got the job done with the highest professional standards in spite of the difficult weather conditions and a few logistic hangups. A special pat on the back goes to Dallas. He wade our initial decision to go with your company an easy one, and in every step along the way, he did what was necessary to retain our confidence in the project. June's visit, in which she was clearly motivated to see that the job was done correctly, was also appreciated.

All of your people whom I had occasion to speak with showed a common trait - a desire to be of help, and to overcome any obstacle in order to insure a happy outcome.

All of this, of course, reflects well on the boss, so I would like to thank you for their performance, as well as for your personal attention to the achievement of our expectations.

I will, in the next few days (if ever the sun comes out), be taking digital photos of the house, and will email them to you. Feel free to use them, possibly with the "before" images I sent to you earlier, in any way you wish.

With this understanding behind us, we are now looking at other potential projects to enhance our home. You can be sure that we will be happy to discuss these with the Aluminum Company as we develop our plans.

Very best regards,

Bob
Wilson

Like coming home to a new house

Thanks guys. The workers were friendly and courteous. I'm completely satisfied with the work that was done. You've given me a new reason not to curse my boss out. I've got to pay for this awesome job. I surely will recommend you to any and/or all of my associates.

Bruce
Durham

Dear Mr. Monsein:

Please accept our heartfelt thanks for the wonderful garden window that your company installed last week at our home. It's absolutely stunning.

The two gentlemen that did the work are to be commended on their workmanship. I believe one was Jeff and I am sorry I cannot remember the other name. Both were a pleasure to be around. They were on time, courteous and the ultimate professionals.

We will certainly extol the praises of your company to all our friends. Thank you for the quality of work that you insist on, and last, but not least, your dedication in providing excellent customer service.

May we wish you and your staff continued success in the coming year.

Yours truly,

Bel and Harry

Dear Mr. Monsein,

My wife and I recently had all of the windows replaced in our home. We would like to praise everyone at the Aluminum Company of North Caroling that was involved in the sale, installation, and post installation follow-up. We were impressed with the professional and courteous manner in which every aspect of this process was handled. Specifically we would like to mention Danny Newman and our installation team (George and Tim). Danny worked very closely with my wife and I to arrive at a reasonable estimate for the scope of work and continued to follow up with us when we had questions regarding the replacement window units and options that we had selected.

Your installation team was incredible. In today's service industry it is difficult to find people that are as committed to quality and customer satisfaction as the team that completed our job. George and Tim both took time to answer our questions about the installation and to involve us in decisions. We were extremely pleased with the outcome of the work that was completed. I would not hesitate to recommend your company and it's services based on our recent experiences.

Again we are very satisfied with the results and our home already appears to be more comfortable and quieter. We look forward to many years of enjoyment and low maintenance.

Sincerely,

Jim

To Whom It May Concern:

This letter is to thank you for your patience and commendable service you've given me through the years. Your willingness to help me manage my funds by paying in installments is worth mentioning. Let me bestow my "Customer Satisfaction" to you!

The remaining balance is proudly enclosed.

Thanks again for your service!

Sincerely,

Margie
Durham

To The Aluminum Company of North Carolina,

We are writing this letter to let you know what a wonderful job your company did with Vinyl Siding on our home this past week. From beginning to end, your company was a pleasure to work with. Our salesman, Dallas was great, he worked with us to insure that we were happy with our decision. The poor guy stood out in the pouring rain measuring our house even though we gave him the option of making it another day when the weather was better. Your company kept in touch with us, letting us know when the time was coming closer for the actual job to begin. It was only a couple of weeks off schedule due to the hurricane what had put them behind, but that was not a problem, in fact the extra time was welcomed because we were finishing up a new deck.

The three man crew that was sent to do the job was headed by Tommy Adkins and they were wonderful. Tommy was very professional and extremely courteous at all times. He answered all my questions patiently and completely. His workmanship is to be commended too, including the way they cleaned up, they were true professionals. The house looks wonderful and we are very happy with the outcome. If we decide to do any more work to the house, we will definitely call your company and will specifically request that Tommy Adkins and his crew do the job!

Thanks to everyone, you were great.

Sincerely,

Tom and Linda

Gentlemen,

Thank you for a job well done! I appreciate the return of your service crew on Friday to correct the corner light left out of adjustment at my duplex.

Thanks again for your quick response. Also, Rob is a great service technician.

Warmest regards,

Frank

Dear Jeff,

We wanted to write to let you know what a wonderful experience we had with our window installation at Ocean Isle Beach. We cannot thank you enough for sending a very special installer - Steven. He was conscientious, hard working, dedicated and a pure joy to work with. It is not often in today' busy construction times that customers have such a good experience as ours. Please know that you are lucky to have him as a member of your team, and we cannot say enough about the quality job he did for us.

Sincerely,

Steven and Debbie

Dear Jeff, June, Matt, Jim, Clint and Wanda,

Thanks for all your efforts to assist us with our house changes. We are very happy with our choice of vertical siding. The Mallard Half Lite door and the change in our front entry area looks great! The Monterey Sand/Antique White combination works well with our brick. Thanks for all your patience dealing with our deliberations and questions! We appreciate all your hard work.

Lynne and George

Dear Mr. Monsein,

This letter is late, but we want to express our appreciation for the work John Hopkins and Kevin did our house. John and Kevin were very professional and took care of each and every concern we had with the installation of our siding. Our house looks great and is now maintenance free. Knowing that we never have to paint it again is a RELIEF!

George and I are very pleased with the product and installation. We will definitely request John to do any further work on our house in the future. We know that we made the right choice in dealing with The Aluminum Company from the salesman, Danny Newman, the crew and June.

We will highly recommend The Aluminum Company of North Carolina to anyone.

Sincerely,

George and Patricia
Raleigh

Dear Sir:

We are enclosing a check for work completed on September 5th. The crew was led by Jeff Hoffman. They did an excellent job and were very friendly and professional. They are to be commended.

Sincerely,

Merl

Dear Mr. Monsein,

Just a note to say thank you for sending John to install our new storm door. It was a pleasure to have him at our home. He has such a good personality. He did an excellent job, and we are very pleased with it. It would be so nice to have more people in this world like him. The two young men that installed our gutters did an excellent job also and we are pleased.

It has been a pleasure dealing with your company, and hope we can recommend your company to our friends.

Sincerely,

Mr. and Mrs. Clark
Durham

Thank you very much for a job well done! We are enjoying our new Gutter Helmets. The crew was polite and very courteous.

Thank you again!

Beth and Jeff

Dear Jeff,

Kim and I would like to express our appreciation for the work recently done on our home. We have already received many compliments. We are quite impressed with the improvement to the look of our home and the fact that we have been able, immediately, to lower our thermostat 5 degrees. When the heat is on the house warms up much quicker than before.

I found your crew to be very efficient and their attention to detail impressive. They really seem to care about their work and they were very respectful to us. The two gentlemen who came this week to install gutters were amazing in the time and quality of their work. And it was cold. We certainly will take every advantage to recommend your company and answer any question about our experience.

We just can not get over the before and after of this project. We only have one significant regret - we should have done this many years ago.

Again, thank you.

Sincerely,

Wayne and Kim
Garner

Dear Sir or Madam:

Please find a check for the balance of my account.

I appreciate the attention and customer service exhibited by June and Jeff when I experienced some difficulty. I am very satisfied with the final results. (I can not tell you how nice it is to see gutters with no pine straw in them after the rain we had last week.)

Sincerely,

Gil
Raleigh

Mr. Monsein:

In April we engaged the Aluminum Company of North Carolina to enclose a screened porch with eight sliding doors and one entry door.

We are greatly pleased with the finished product and want to express our appreciation to Charles and Tim for the excellent job they did.

You should be very proud to have two installers as conscientious and courteous as Charles, Tim and their helper, Brian.

If we should need your service again, we would request this team of workers.

Thanks for such an excellent product and wonderful service.

Satisfied customers,

Paul and Velma

To: Jeff Monsein

We have been so pleased with your company and everyone we have dealt with. Dallas came out to the house twice before we made our decision. He went over every detail and explained everything patiently. June has checked on the job several times, even coming to the house personally. She is a friendly, professional person who is very knowledgeable.

Byoung Yun has been a pleasure to work with. He has listened patiently, changing if need be, or giving his input. A lot of his suggestions were taken and turned out really well, especially on our dormers. His craftsmanship is so meticulous which is so important in the detail part of installing vinyl siding. He is a positive person and always so professional.

We take great pride in our home and we believe we could not have chosen a better company. Our house looks wonderful and we could not be happier.

Sincerely,

Steve and Joyce

Dear Mr. Monsein:

We would like to take this opportunity to express our appreciation for the work done by your company at our home recently. The job included roof shingle replacement, window replacement, vinyl siding and gutters.

Jésus and his roofing crew were finished in one day, and we did not get a chance to meet them. However, the work they did was checked out thoroughly when we returned home, and we are satisfied.

We were especially pleased with the work of Bobby Williams and his crew - Cody and Pine. Our house is over 40-years old and some of the woodwork is in bad shape. They never complained and never made us feel that it was anything less than ordinary "day's work" for them.

All of the work was completed in a timely, professional manner, and we will not hesitate to recommend your company to anyone.

Sincerely,

Jerry and Ruth
Raleigh

Dear Jeff,

This letter is written on behalf of Tim and George [for their work of installing doors on a Durham home].

These two gentlemen were the epitome of professionalism They were prompt, went about their business with knowledge and expertise. They did not waste time. They were always courteous and respectful and considerate of our belongings. They were neat in their work and always cleaned up debris after the job for a particular day was completed. They explained what they were doing and explained the operations of the locking mechanisms etc.

We believe that people should be commended for work well done as quickly as we would issue a complaint about poor job. We are happy to say our experience with Tim and George was pleasant and satisfactory. Many neighbors and friends have commented on the quality of the work done.

Kudos to George and Tim!

Barbara, William and Ovella
Durham

Dear Mr. Monsein,

More than a year ago I spoke personally with you on the phone regarding window screens for my home, the siding for which The Aluminum Company completed several months prior. At that time you helped me problem-solve how to obtain effective screens when there was some irregularity in the dimensions of the window openings. You suggested I call Rice's Glass and to let you know the outcome.

Rice's Glass did an excellent job, including remaking 2 ill-fitting screens at no extra charge.

Not only was your advice good, but I was additionally struck by your taking the time to help me solve the problem when there would be no financial gain for your company and by your caring enough to want to know the outcome.

My appreciation comes late; however, I want you to know how impressed and grateful I am to you for responding so thoughtfully and effectively - simply out of kindness - a seemingly rare commodity in the business world these days.

Thank you!

Ann
Chapel Hill

We are pleased with the windows. Jeff and the young man who helped him did a good job. They were polite and very considerate of any inconvenience they might have caused, of which they did not. Thank you for sending these two to install the windows.

Hazel and Ellen

I am oh, so happy with my new awnings. Mark did a wonderful job. I hope to get some new windows in May or June.

Thanks for being such a good company.

Nancy A.

Dear Sir,

I want to thank you for your excellent service to your customers. Rob came Monday and put my screen back in. I appreciate your friendly people, always glad to render service.

Sincerely,

Dorothy
Angier

Jeff Monsein -

Several years ago your company did much work for us, including windows, siding, a glass door, basement door, and last but not least, the beautiful vinyl siding. I think I wrote someone about the good customer service we received from June Crook.

Now, years later when we needed someone to check a window, I learned that John is living proof that customer service is alive and well at The Aluminum Company of North Carolina. He was prompt and polite. He made us feel he was here to help us. During the last few years most workers don't even know about customer service. John really deserves a pat on the back and give him an A+. Thanks for having such good workers.

Thanks

Geraldine

Dear Mr. Monsein,

I want you to know how nice it is to do business with a company that still cares. It became clear to me from my first call to your company that you were different. I wanted to talk to a salesperson with expertise that could give me a quote on vinyl siding after answering some questions about my unique building and how to cover it.

I spoke to Wanda that day. She was very nice and helpful and put me immediately in touch with Danny Newman. Danny agreed to stop by my place the next morning, early, as I was going on a trip soon and wouldn't be available. He showed up on time, we discussed the situation, he answered all my questions and gave me a quote. I called him again a day or so later and he worked a little on the numbers and we agreed to a contract. All very pleasant, no pressure or other sales tricks, just straight talk which I appreciated.

I then received a letter dated April 12, 2001 thanking me for my order and providing great information about what to expect in preparation for the job. I found the letter very useful and informative.

Next thing I know Lanny called to see if I could accept a material delivery on Thursday with work to begin the next day. The material was delivered as scheduled and the installation crew stopped by to assure the material was on site and to look at the job site. They began work the next day as scheduled.

I can't say enough about the crew. All three of them, Bobby Penrose, Johnny Hopkins, and Wilbur White were excellent in every respect. I asked them to do a couple of things a certain way and they were very happy to do so. They went the EXTRA MILE so to speak to make sure it was right and I was happy. They cleaned up daily and at the completion of the work. They were obviously very serious about doing a good job and I couldn't be more pleased with the results. They didn't even mind my "looking over their shoulder" all the time they were here. They were a wonderful crew!

Then to top it all off I get a call from June. She wanted to know if I was happy with the job etc. This before the crew has left the premises, I was very impressed. I know this letter has been a bit long winded and for that I apologize, however, I wouldn't go on like this if I wasn't pleased. I will be happy to use your company in the future and please feel free to use me as a reference. Once again, every aspect of this project with your company has been very professional, and enjoyable.

Thank you so very much.

Jeff,

After years in the service industry myself, I know how quickly clients will let you know when your service doesn't meet their expectations. That is why it is important to let business owners know when the job is done right. My wife, Betsy, and I have contracted your organization to do improvements on two of our properties. About two years ago you placed gutter helmets on our new home in Cary, a simple task done well. That type of quality prompted our call when we were prepared to completely remodel Betsy's homestead in Star, NC. The old home needed quite a bit of work. Renovations were complicated by the fact that the house was completely custom built, nothing was standard and no two measurements were the same. Siding, replacement windows, sliding doors, hinge doors, gutters, and gutter helmets would have been a sizeable job for anyone, but termite damage in the detached garage and the original construction being performed during the Cuban Missile Crisis made this a particularly complicated task.

The Aluminum Company of NC assigned the right crew to the task. Bill Hanna and his team have been excellent representatives of your company, as well as the best group of technicians I have had the good fortune to work on any property I have ever owned. Bill's work ethic has obviously rubbed off on all of his people, because you would be hard pressed to find harder working people anywhere. They have taken a hard task, performed in an outstanding manner, never complained, and made us feel like they loved the work. This has truly been a rare experience for my wife and me.

It is common to find clauses in contracts about work being performed in a workman like manner. This simply means that the work will be performed in industry acceptable standards. If the workmen are in the Bill Hanna crew, industry standards aren't good enough. He and his crew are true Craftsmen that take pride in their work, settling for almost or "good enough" isn't enough. Thank you for sending us the best you have, and in our estimation, the best in the business! Betsy thanked Bill for making the house appearance as beautiful as it was when she was growing up. In a joking context, Bill said, "It looks better than it did when you were growing up." As an unbiased party, I believe Bill is exactly right, the house looks better than it has ever looked before. It is a true showplace and your company couldn't have a better advertisement for its work product. I don't know how many people have stopped to look at the house or get your telephone number off the yard sign, but it is certainly a lot. Rest assured that anyone asking for a recommendation would get the best possible from me and from Betsy.

Thank you for a job well done and thank you for sending Bill Hanna and his crew.

We want to thank you again and express our appreciation for the excellent job you all did with the measuring correctly, ordering, and installing the 4 doors in our home last week. You all came when you said you would, you were on time, and returned to make sure everything was all right. Your good service is very rare these days!

I am sure we will be calling you again!!

Dallas,

Reed and Ricky are great craftsmen and were a pleasure to work with, along with yourself. This has been a very professional and nice experience for my wife and I.

Please feel free to use us as a reference.

We are very pleased with the job and in particular want to say how much we appreciated your installers pointing out that the color (charcoal, that I approved) didn't match the shingles. The bronze they ended up installing is a perfect match. Sorry about the two trips, but it's nice to see that some folks want to get it done right, not just get it done. We will certainly look to you for any future exterior improvements.

Dear Mr. Monsein,

Thank you for a job well done.

Your company recently replaced the roof on our home and installed gutter helmets. Now that the project is finished, the roof looks great and your crew removed every scrap of construction debris and left our yard as neat as a pin. We feel we really got what we paid for and our check is enclosed. The real purpose of this letter, however, is to compliment your company's policy when things go wrong. Soon after the roof was installed, it became obvious that some of the shingles you installed were defective. Some were curled and others discolored. I never had a single moment's doubt that your folks would make it right, but I was surprised when Lanny Pratt told us that the entire job would be done over. Within a few days the crew returned, peeled off the entire roof-not just the defective shingles-and put on a new roof in record time. Not once, during this entire process, did I hear any of your folks grumble or complain. It's easy to be a good company when everything goes right but you proved that a really good company comes through for the customer when problems arise.

Give a well-deserved pat on the back to Dallas, Lanny, and Evaristo. They are excellent representatives of your company.

I know this note is past due, but I want to express my appreciation for the work your people did on my house. The response of those who see it for the first time is very complementary. Most people have never seen vertical siding before and are amazed how beautiful it looks. IT DOES LOOK GORGEOUS!! I also want to complement and express my appreciation to Bill Hanna and his crew. They were hard working young men and seemed to get along quite well with each other. I even got drawn in on some of the kidding and cutting up. They were very professional in their work. I also want to personally thank Bill for all the trouble he went through to make sure the door and storm doors were properly installed. He made it a personal concern indicating that he had his heart in the job and was not satisfied just to throw it up with no concern of how it looked or how it fit. I know you are delighted to have a man working for you who has your interest and the reputation of your company in mind at heart. Most of all, Jeff, I appreciate the way you worked with me on cost and materials. You are a gracious man! I want to you that the reason I you the job is because I sensed you really wanted to do the work. This in comparison with other companies who came out to the site, looked at what had to be done, gave me quote and drove off with the trailing words: "Call me when your ready." Your visit with my wife and me made us feel you would do it right or not at all. You gave us great confidence and your crew seemed to have the same attitude.

THANKS FOR EVERYTHING! From the bottom of my heart, I am grateful for everything.

It's finished!!! And it looks wonderful!!! We are so pleased with the outcome of our vinyl siding and replacement window installation. We look forward to spending many, many, years in this home knowing the outside is now maintenance free. We would also like to mention one of your employees, Mr. Charles Allen, greatly impressed us with his professionalism--both personally and in his work. He is a great asset to your company and represents you highly. He meticulously took care of each and every concern we had with the installation. We are quite pleased with his work! We know that we made the right choice in dealing with The Aluminum Company, and that you really do place a high emphasis on customer satisfaction and quality workmanship.

Again, Thank you.

We just want you to know how pleased we are with the new vinyl windows you arranged to have installed in our home. Reed, who did the installation, was very personable and did a first class job. We were most impressed with the professionalism in your company, from your presentation to us, to the receptionist who took our call when we returned from vacation, to the scheduler, and lastly Reed with his impeccable craftsmanship. It has been a pleasure dealing with your company. We most certainly will give our highest recommendation to others who are contemplating window replacement.

We would just like to say how much we appreciate your service since we installed your gutter helmets. My husband is unable to climb anymore, and we are having problems with squirrels. Kerry did an excellent job of cleaning the gutters and repairing some damage done by the squirrels~a job we could not do but thanks to her it was taken care of and done graciously. Thanks again.

My wife and I are regular listeners to WPTF radio. On Saturday, before Mother's Day, your company was advertising a free bay or bow window. Having a bay window in the den of our home had been a dream of my wife's for some time. I went by and registered for the window. I also had the opportunity to chat with you, Bart, and others who were there. On Wednesday or Thursday of the next week we received a call from Wanda, saying we had won! Besides being surprised and very thankful for the gift, we met Dallas. Dallas measured for the installation of this window, and while he was there we decided to have more windows replaced. The work has been done and Matt and Jim were very professional in their installation. We are very appreciative to you and your Company, and we are also very pleased with everything throughout.

We are about at the end of installation of new windows and shutters in our house, and we are most pleased. The windows are more than satisfactory, and the installation was professional in every way. Everyone we have dealt with at The Aluminum Company has been helpful and courteous, estimated timelines have been met, and the only misunderstanding resolved in a prompt and generous manner. We are entirely satisfied, and will not hesitate to recommend your company to anyone. Also to the point, it has been very pleasant to actually talk to a person right away every time we've called your offices. It is nice to do business with people who obviously care about doing things right. Thanks to everyone who had a part in our job.

Back in April 2000, my wife and I talked about having gutters and downspouts added to our home. When I go to work I listen to radio station WPTF (680) and heard a commercial from the Aluminum Company of North Carolina. I jotted down the number and called inquiring about an estimate. The receptionist said she would have a sales representative contact me for a time and date. The next day Dallas Spruill called me and agreed to meet the following night after my wife and I got home from work. Dallas provided us with all the information on the gutters and downspouts to include the helmet guard system. He explained the advantages of this system and said if we ever had to clean the gutters the Aluminum Company would come out and do the job. Needless to say we were impressed. We inquired about the possibility of enlarging our front porch and having it covered. Dallas took some measurements and provided us with the cost estimate and said financing could be arranged. We had several work crews for the various projects and all were top notch. They took the time to answer any questions we had and were always polite and courteous. The quality of the workmanship was outstanding and as a result, our home has been greatly enhanced. We can't say thank you enough, everyone was great to deal with, we strongly recommend the Aluminum Company to anyone thinking about adding value to their home.

I had some doubts of the outcome when we wrote you concerning the failure of the seal on our seventeen year-old replacement windows. Thanks for exceeding our expectations!! I have related the story to several friends and family and they too were surprised at your company's handling of our problem. They commented that it's hard to find a company that stands behind its warranty. I am sure you will be hearing from some of them in the future.

John did an excellent and professional installation, and the follow-up phone calls were also appreciated.

My wife and I want to thank you for the professional way in which you conduct your business. As you know we recently had your company do an entire home for us here in Oxford. As you will recall there were many unique features to the home which required detailed craftsmanship and custom work. Both Matt and Jim did a great job and all the while maintaining a courteous attitude even though we occasionally interrupted to make sure the details we wanted were being carried out. We are more then satisfied with the quality, value, and appearance. We have heard many compliments on the job. We have further been impressed with the follow up and promptness at which you react to calls. Please feel free to use us for references should the need arise. Thank you again for a job well done.

My wife and I wanted to let you all know how pleased we are with the job your company did for us. Your company has been nothing but helpful through the entire job. Rodney your sales person was very professional, timely, and really knew his product. We felt like we were being helped rather than "sold." Linda was very helpful in getting our job set up and making sure we got the earliest start date possible. Mike and his crew were also very professional and timely. They worked very hard every day to complete a very large job. They even worked one day in the rain. That's dedication!!! There were a few items that needed attention after the job was completed, and once again Mike and his crew were more than happy to take care of all my concerns.

I know we made the right choice with the Aluminum Company of NC. You guys are the best!!

I would like to take this opportunity to thank your company for the excellent job replacing my old windows with vinyl windows. Not only is the quality of the windows apparent, but the workmanship shown during the installation was, without a doubt, much better than I had ever hoped for. To our family Steve K. was a valued craftsman and someone we could put our faith and trust in. Our 50-year old log home certainly presented certain problems and "peculiarities," but Steve took them all in stride and turned out a beautiful finished product. In addition to his craftsmanship and attention to detail, I was also impressed with the way he expressed his satisfaction with, and loyalty to, The Aluminum Co. That sense of job satisfaction seems to be a rarity these days. If the other folks at your company feel this way (and I'm sure they do,) it's easy to see why you are able to maintain such a successful organization.

Once again, our thanks for an excellent job and best wishes for your continued success.

We would like to take this opportunity to tell you how pleased we are with the windows and siding that The Aluminum Company supplied for our residence. We feel that the quality of the material and the installation is excellent. The most impressive part of the total package is the professional manner that everyone at The Aluminum Company of North Carolina demonstrated from the start to finish of this project. We would like to personally thank Dallas Spruill for his help in the selection of the material and his dedication to our best interest. The installation team of Reed Van Benshoten and John Biero completed a difficult project on time and with a dedication to quality that is evident in every aspect of our residence. In today's environment it is refreshing to find a company that is dedicated to Customer Service and Quality. We would be pleased if you would like to use our home to show prospective clients.

We have used the Aluminum Company several times and we have been very impressed with the quality of your work and your excellent customer service. I am writing this letter to inform you that we are particularly impressed with your employee Rick Schultz. He has been sent to our home several times on service calls. He is prompt, courteous, pleasant, and, best of all, whatever the problem was - it is fixed after you send Rick out. You are lucky to have him.

It's nice to know that when we need work done on our house we can count on the Aluminum Company.

I normally do not take the time to write a letter to complement someone for a job well done. However, this time is an exception and well deserved. We had 22 windows replaced in our home during January 1998. Not only were we completely satisfied with the windows but the service was outstanding. Everyone at your business was very courteous and a delight to deal with. Following are a few examples of extra customer service that your people provided that is hard to find in this day and age: We were dead set against wrapping the trim. I inspected some other homes that had vinyl replacement windows installed and had the trim wrapped with aluminum and I did not care for the look of the trim being nailed in the front. I wanted the windows installed from the inside to retain the wood look. The salesman, Dallas Sprull, said "I think you will appreciate our wrapping once you see how we do it. Let us wrap one window trim then you decide if you want wrapping. We can unwrap it if you decide it's not what you prefer." This was the first example of extra effort to help us make the right decision.

Once we decided to wrap one window trim as a test we were not sure what color or texture of wrap to choose. I called June Crook, the office manager, to discuss the options. Without any hesitation she said, "I can be at your place in 30 minutes with the samples to hold against your house and this will be the best way to make the right decision." She was here in 25 minutes. We were so pleased with the wrapping test we decided to proceed to have them all wrapped. Again, extra effort to please the customer.

The installer, Steve Kuparinen, well I can't say enough to praise this man. He was neat, courteous, fun and did an outstanding job. I really mean "OUTSTANDING". He provided advise and assistance in helping us make the trim wrapping decision. He was extremely conscientious of every installation detail. I'm a stickler for detail and inspect most work very closely and point out areas that do not meet my satisfaction. I am what you call "a contractor's nightmare". I couldn't find a single item in Steve's work that did not completely satisfy me. Steve also removed and re-installed our curtains, drapes and blinds, then washed every window when he was done. He also took the time to explain exactly what and why he was doing each specific step during installation. My wife has a home business and Steve, on his own initiative, made sure he worked away from her office area to minimize noise since she is continually on the phone. When she left the office he would work on the office windows. When he was done and ready to leave, I reached out to shake his hand and as we shook hands he said, "Do you mind if I go in and say good-bye to the Mrs". Wow, what a gentleman and delightful person. On top of all this great service we got a full lifetime guarantee on material and workmanship including seal failure. A very comfortable feeling to have. Needless to say, both my wife and I are 100% satisfied with the windows, workmanship and service. Your prices were in the middle but everything else was at the top.

We want to let you know that our experience with your company was nothing but professional. We are very pleased with the outcome of our new windows. Our house looks great, and I am sure that the utility bills will come down dramatically. It is so quiet and cool in our home now.

I really appreciated your no-hard-sale approach. Educating homeowners as you do, to the benefits of a top line product, made the decision easy. The two gentlemen that came and installed the windows were very professional as well. They worked around my schedule as necessary and did an excellent job of installing the windows. I am sure that you already know how valuable these two men are to your company and image. When they completed the job, other than seeing the windows, you could not even tell that anyone was outside the house working. The cleanup was excellent.

I will highly recommend The Aluminum Company of North Carolina to any and all of my acquaintances.

With the gutter system replacement begun this week about to be finished this afternoon at our residence, we just want to send this note to express our appreciation for the quality of workmanship that Pat in particular demonstrated. Frequently these days, there is a wide gap between the company representative who draws up proposals and the actual workmen depended upon to perform the work for the company.

The workers in general who installed the new aluminum system treated our property with the same care we would have ourselves. Sometimes one may feel relief when workers are finally gone. It is to your Company's credit that your employees are capable and pleasant.

I want to take this opportunity to thank you and your staff for your incredible cooperation and patience. The attention I received from your company made me feel like I was your best customer! The quality of the workmanship and the "wood look" has transformed my house. Everyone who has seen the siding is astounded with the "new look", and equally impressed with the superior workmanship. I would certainly recommend to anyone that is considering putting vinyl siding on their home that they do business with your company. Thank you for the excellent job.