After years in the service industry myself, I know how quickly clients will let you know when your service doesn't meet their expectations. That is why it is important to let business owners know when the job is done right. My wife, Betsy, and I have contracted your organization to do improvements on two of our properties. About two years ago you placed gutter helmets on our new home in Cary, a simple task done well. That type of quality prompted our call when we were prepared to completely remodel Betsy's homestead in Star, NC. The old home needed quite a bit of work. Renovations were complicated by the fact that the house was completely custom built, nothing was standard and no two measurements were the same. Siding, replacement windows, sliding doors, hinge doors, gutters, and gutter helmets would have been a sizeable job for anyone, but termite damage in the detached garage and the original construction being performed during the Cuban Missile Crisis made this a particularly complicated task.
The Aluminum Company of NC assigned the right crew to the task. Bill Hanna and his team have been excellent representatives of your company, as well as the best group of technicians I have had the good fortune to work on any property I have ever owned. Bill's work ethic has obviously rubbed off on all of his people, because you would be hard pressed to find harder working people anywhere. They have taken a hard task, performed in an outstanding manner, never complained, and made us feel like they loved the work. This has truly been a rare experience for my wife and me.
It is common to find clauses in contracts about work being performed in a workman like manner. This simply means that the work will be performed in industry acceptable standards. If the workmen are in the Bill Hanna crew, industry standards aren't good enough. He and his crew are true Craftsmen that take pride in their work, settling for almost or "good enough" isn't enough. Thank you for sending us the best you have, and in our estimation, the best in the business! Betsy thanked Bill for making the house appearance as beautiful as it was when she was growing up. In a joking context, Bill said, "It looks better than it did when you were growing up." As an unbiased party, I believe Bill is exactly right, the house looks better than it has ever looked before. It is a true showplace and your company couldn't have a better advertisement for its work product. I don't know how many people have stopped to look at the house or get your telephone number off the yard sign, but it is certainly a lot. Rest assured that anyone asking for a recommendation would get the best possible from me and from Betsy.
Thank you for a job well done and thank you for sending Bill Hanna and his crew.