It's Nice to do Business with a Company that Still Cares
I want you to know how nice it is to do business with a company that still cares. It became clear to me from my first call to your company that you were different. I wanted to talk to a salesperson with expertise that could give me a quote on vinyl siding after answering some questions about my unique building and how to cover it.
I spoke to Wanda that day. She was very nice and helpful and put me immediately in touch with Danny Newman. Danny agreed to stop by my place the next morning, early, as I was going on a trip soon and wouldn't be available. He showed up on time, we discussed the situation, he answered all my questions and gave me a quote. I called him again a day or so later and he worked a little on the numbers and we agreed to a contract. All very pleasant, no pressure or other sales tricks, just straight talk which I appreciated.
I then received a letter dated April 12, 2001 thanking me for my order and providing great information about what to expect in preparation for the job. I found the letter very useful and informative.
Next thing I know Lanny called to see if I could accept a material delivery on Thursday with work to begin the next day. The material was delivered as scheduled and the installation crew stopped by to assure the material was on site and to look at the job site. They began work the next day as scheduled.
I can't say enough about the crew. All three of them, Bobby Penrose, Johnny Hopkins, and Wilbur White were excellent in every respect. I asked them to do a couple of things a certain way and they were very happy to do so. They went the EXTRA MILE so to speak to make sure it was right and I was happy. They cleaned up daily and at the completion of the work. They were obviously very serious about doing a good job and I couldn't be more pleased with the results. They didn't even mind my "looking over their shoulder" all the time they were here. They were a wonderful crew!
Then to top it all off I get a call from June. She wanted to know if I was happy with the job etc. This before the crew has left the premises, I was very impressed. I know this letter has been a bit long winded and for that I apologize, however, I wouldn't go on like this if I wasn't pleased. I will be happy to use your company in the future and please feel free to use me as a reference. Once again, every aspect of this project with your company has been very professional, and enjoyable.
Thank you so very much.