A Job Well Done
I normally do not take the time to write a letter to complement someone for a job well done. However, this time is an exception and well deserved. We had 22 windows replaced in our home during January 1998. Not only were we completely satisfied with the windows but the service was outstanding. Everyone at your business was very courteous and a delight to deal with. Following are a few examples of extra customer service that your people provided that is hard to find in this day and age: We were dead set against wrapping the trim. I inspected some other homes that had vinyl replacement windows installed and had the trim wrapped with aluminum and I did not care for the look of the trim being nailed in the front. I wanted the windows installed from the inside to retain the wood look. The salesman, Dallas Sprull, said "I think you will appreciate our wrapping once you see how we do it. Let us wrap one window trim then you decide if you want wrapping. We can unwrap it if you decide it's not what you prefer." This was the first example of extra effort to help us make the right decision.
Once we decided to wrap one window trim as a test we were not sure what color or texture of wrap to choose. I called June Crook, the office manager, to discuss the options. Without any hesitation she said, "I can be at your place in 30 minutes with the samples to hold against your house and this will be the best way to make the right decision." She was here in 25 minutes. We were so pleased with the wrapping test we decided to proceed to have them all wrapped. Again, extra effort to please the customer.
The installer, Steve Kuparinen, well I can't say enough to praise this man. He was neat, courteous, fun and did an outstanding job. I really mean "OUTSTANDING". He provided advise and assistance in helping us make the trim wrapping decision. He was extremely conscientious of every installation detail. I'm a stickler for detail and inspect most work very closely and point out areas that do not meet my satisfaction. I am what you call "a contractor's nightmare". I couldn't find a single item in Steve's work that did not completely satisfy me. Steve also removed and re-installed our curtains, drapes and blinds, then washed every window when he was done. He also took the time to explain exactly what and why he was doing each specific step during installation. My wife has a home business and Steve, on his own initiative, made sure he worked away from her office area to minimize noise since she is continually on the phone. When she left the office he would work on the office windows. When he was done and ready to leave, I reached out to shake his hand and as we shook hands he said, "Do you mind if I go in and say good-bye to the Mrs". Wow, what a gentleman and delightful person. On top of all this great service we got a full lifetime guarantee on material and workmanship including seal failure. A very comfortable feeling to have. Needless to say, both my wife and I are 100% satisfied with the windows, workmanship and service. Your prices were in the middle but everything else was at the top.